Website Policies

This is the Official website of Mahanagar Telephone Nigam Limited Mumbai.

The site has been developed to provide information to the general public. An attempt has been made through this site to provide reliable, comprehensive, accurate information about MTNL Mumbai.Hyperlinks at various places have been provided to other websites.

It is our endeavor to continue the enhancement and enrichment of this site in terms of content coverage, design and technology on a regular basis.


Material featured on this site may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material does not extend to any material on this site, which is explicitly identified as being the copyright of a third party. Authorisation to produce such material must be obtained from the copyright holders concerned.

We do not object to you linking directly to the information that is hosted on our site and no prior permission is required for the same. However,we would like you to inform us about any links provided to our site so that you can be informed of any changes or updations therein. Also, we do not permit our pages to be loaded into frames on your site. Our Organisation's pages must load into a newly opened browser window of the user.

MTNL Mumbai Website does not automatically capture any specific personal information from you, (like name, phone number or e-mail address), that allows us to identify you individually.If the MTNL Mumbai -Website requests you to provide personal information, you will be informed for the particular purposes for which the information is gathered and adequate security measures will be taken to protect your personal information.

We do not sell or share any personally identifiable information volunteered on the MTNL Mumbai Website to any third party (public/private). Any information provided to this website will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We gather certain information about the User, such as Internet protocol (IP) addresses, domain name, browser type, operating system, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.